top of page
hotel worker.jpg

Exclusive  Hospitality Training Services

The hospitality industry stands out as one of the globe's most rapidly expanding business sectors. To effectively attain their business objectives, the hospitality sector must embrace inventive training methods and nurture their frontline leaders.

Through collaboration with Frontline Employee Training Solutions, your frontline staff will cultivate the essential abilities to maintain a polished business image that prioritizes customer satisfaction.

Safeguard your competitive edge by ensuring that your team is well-prepared to cater to the diverse requirements of your clientele.

hotel worker.jpg

Engaging with They, Them, & Others: Diversity, Equity, and Inclusion Training


Our Diversity, Equity, and Inclusion (DEI) Training program is strategically crafted to enable frontline teams in acquiring vital skills for fostering an equitable and inclusive customer experience. Through this holistic training initiative, we aim to educate your team on the significance of diversity, equity, and inclusion, as well as provide guidance on establishing and sustaining a secure and respectful atmosphere. Our training encompasses practical techniques to assist frontline staff in identifying and mitigating unconscious biases, promoting cooperation and reverence, and cultivating an inclusive organizational culture.


Hospitality Crisis De-escalation Training

Our training program for crisis de-escalation in the hospitality industry is meticulously crafted to assist frontline personnel in identifying escalating situations and equipping them with the necessary skills to defuse them effectively. Our training modules are designed to be interactive, enabling staff to put the acquired techniques into practice in real-life scenarios. With our program, frontline staff can ensure a secure environment for both guests and fellow employees while maintaining their commitment to delivering exceptional customer service.

Seven key components for consulting with Frontline Employee Training Solutions:

1. Needs Assessment:  At FET, we start by conducting a thorough needs assessment to identify the specific training requirements of your frontline staff. This analysis helps tailor the training program to address your organization's unique challenges and goals.

2. Customized Training Programs: Frontline Employee Training Solutions will create customized training modules and programs designed to meet the specific needs of your business brand.

3. Interactive Learning:  We ensure that the training includes interactive elements such as simulations, role-playing, and real-world scenarios, allowing employees to actively engage with the material and practice their skills.

4. Continuous Evaluation: We design and implement a system for ongoing evaluation and feedback to gauge the effectiveness of the training. Regular assessments help identify areas for improvement and allow for adjustments to the training program as needed.

5. Diversity and Inclusion: FET will support you as you incorporate diversity and inclusion training as a fundamental component to foster a culture of respect and equity among your frontline employees.

6. Practical Application: We work hands on throughout our contractual agreements to encourage your employees to apply the knowledge and skills acquired during training in their day-to-day tasks. At FET , We know that real-world application is crucial for the training's success.

7.Monitoring and Support: Ongoing support and monitoring to ensure that employees are implementing what they've learned. This may include mentoring, coaching, or access to additional resources when needed.

By incorporating these seven key components into your collaboration with Frontline Employee Training Solutions, you can maximize the effectiveness of your training program and empower your frontline staff to excel in their global roles.

Get in Touch

Enthusiasm is a vital element in individual success. - C. Hilton

bottom of page